Air equipment support

Report a technical issue or request an engineer callout.

About 4–6 minutes Four short stages with a review before submission.

Helpful attachments Add screenshots, logs or service documents up to 5 MB each.

Your draft is protected Text entries are saved on this device as you work.

Fields marked Required must be completed.

Step 1 of 4

What do you need?

Choose the route that best matches the help you need.

Technical support Remote diagnosis, configuration help, data queries or equipment troubleshooting. Engineer callout request Request an on-site visit. The support team will review and confirm whether a callout is required.

Callout approval

A submitted callout request is not a confirmed appointment. Technical Support will contact you after review.

Step 2 of 4

Site and equipment

Tell us where the instrument is and how to identify it.

Site name and location Required

Equipment make and model Required

Asset number Optional

Manufacturer serial number Optional

Usually on the rear or underside of the instrument.

Step 3 of 4

Describe the issue

Include symptoms, troubleshooting and operational impact.

Fault details

What is happening? Required

Date the issue started Optional

Future dates cannot be selected.

How often does it occur? Required

Error messages or codes Optional

Troubleshooting completed

Has a Local Site Operator (LSO) visited? Required

Power cycle performed? Required

Calibration performed? Required

Other steps taken Optional

Impact and attachments

Impact on data reporting Optional

Upcoming audits or deadlines Optional

Supporting files Optional

Screenshots, documents, spreadsheets and logs. Maximum 5 MB per file. Attachments are not included in saved drafts.

Step 4 of 4

Contact and review

Add your contact details, then check the request before submitting.

Contact details

Your name Required

Phone number Optional

Email address Required

CC email addresses Optional

Separate complete email addresses with commas.

Review your request

Check the details below before submitting.

How we use your information

Your details and attachments are used to investigate and respond to this support request.